I’ve owned my MotoTote about 10 years and, quite frankly, I thought the original wobble bolt was perfect but they somehow managed to find a way to improve upon it.
The new one requires half as many tools (1), and it’s twice as hard to lose or misplace.
However, what I’d really like to note is MotoTote’s exemplary service. I recently had a 9AM service appointment at a dealer 200 miles away. When I went to load the bike I could not locate my original wobble bolt.
Located in Coppell (TX), MotoTote’s offices are about 30 miles away from my home and office. In desperation I went to MotoTote’s website, sent a short note about my predicament, and asked if it would be possible to purchase a new wobble bolt online and pick it at their office ASAP.
I hit ‘Send’ and hoped for the best. I didn’t have to wait long…
Within 10 minutes I received a call from MotoTote’s parts manager who, sympathetic to my plight, offered to make the 60-mile roundtrip (in one of the most over congested driving areas in the entire country) to personally deliver an $18 part to me at no charge.
As with their bike haulers, MotoTote’s service is second to none.