The mototote is great and works well. very limited wobble when on the highway. Bike feels secure while on the mototote. I have and will recommend product to friends. However I will warn them about shipping and customer service. I received my mototote 4 1/2 months after pre ordering and paying, and over 2 months later than it was promised. I never was credited $50 for the preorder as stated in the email I received after I signed up for in stock notifications. Tried to contact via email no less than 5 times.(no response) And they no longer have a phone # on the website. Finally got thru on Instagram only to be given a generic response about why it wasn’t ready.
Product is 5 star but the customer service is 1 star.
[Context from MotoTote:
When products have long backorder, we offer two options:
1. Pay in full up front with a discount.
2. Pay half now, half when ready to ship with no discount.
The order was placed with half now option on 5/27/22
The balance was paid on 8/17/22 and order shipped the next day: https://www.fedex.com/fedextra...
We DID have many delays in 2021 & 2022. Backorder and supply shortages updates are alway publisher here: https://www.mototote.com/news
"Jennifer
July 11 at 04:04 PM
Hi Gabriel,
Thanks for contacting us.
We have 2 preorder options available. The first one is a $35 pre-order discount on Sport 2.0 https://www.mototote.com/motot... the carrier you ordered.
And the second option, the one you went with, is the Pay $299.5 today. Pay the balance of $299.5 through payment link sent to your email prior to shipment (around 8/10/2022). Pre-order discount is not applicable.
The estimated availability for the Sport 2.0 and M3 2.0 carriers is 8/10/22
The estimated availability for the Max and Max+ carriers is 7/15/22
If the estimated availability is convenient, we will send you an email with the payment link with the remining balance when your order is ready to ship.
Let me know if I can be of further assistance.
Jennifer
MotoTote LLC"
]