Customer Service

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Warranty

MotoTote Brand Products Carry a One Year Limited Warranty: For one year from the date of retail purchase, D&D Design, Inc. will, at its option, repair or replace any part or parts found to be defective in material or workmanship. This covers products which have been operated in accordance with the product instructions, and which have not been subject to misuse, abuse, commercial use, neglect, accident, improper maintenance or alterations.

For warranty service contact us or call us at 888-333-4621.

Please have proof of purchase available - order number will suffice if you purchased at www.mototote.com

Other Brand Products Sold by D&D Design, Inc.

These products are backed by the respective manufacturer's warranty but please contact us first if you need assistance!

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Shipping

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Returns

No Hassle Return Policy: You can return merchandise for ANY REASON for 15 days from delivery date with NO restocking fee.

To return, simply do the following within 15 days of delivery:

If you are NOT a registered customer (Guest check-out, Amazon.com, etc.) contact us

If you are a registered customer (you bought from this website and used a normal checkout method):

1. Click the "My Account" link at top of this page to login.

2. Click the "See More" link of the order containing the item you want to return.

3. Click "RETURN AN ITEM" at top right of order items list.

Please note that return shipping charges do apply. Other charges MAY apply for damage, use, and/or missing parts.

If your order has shipping damage contact us

If you need help, please contact us or call us at 888-333-4621

Also: We, at our option, buy back unopened MotoTote merchandise. Items must be un-used, in original, unopened, undamaged packaging. Please contact us for details.

Remember: We've been in business a long time and we stand behind our products.